The turnaround time is influenced by four factors:
1.) Your choice of service; regular service or express service
2.) Your choice of shipping; standard or express shipping
3.) The medium of your painting
4.) The size of your painting
The following turnaround is from the day you place your order to the day you receive it at your door.
Medium Size Portraits
(Oil & Acrylic)
(20x25cm - 50x60cm)
Regular service:22 days
Express servicet:16 days
Big Size Portraits
(Oil & Acrylic)
(60x75cm - 120x180cm)
Regular service:25 days
Express service:19 days
Charcoal, Pencil, Watercolor, Pastel and Orders with Video Service
Regular service:26 days
* Express service means that we start working on your order immediately. You can choose it when you are at the shopping cart page. This service costs an additional 15%
Yes, we do for most sizes! Express Shipping will reduce the shipping time by a few days. You can choose this service and see the exact shipping time-frames right after approving your painting. The price of Express Shipping varies from $9 – $59 (depending on the choice of framing and size of the painting).
The safety of your artwork is super important to us! Our shipping team will make sure that your order is safely wrapped in multiple protective layers, hard-shelled in a protective shipping box, and marked “fragile.”
Our paintings vary in cost depending on the size and the number of subjects in the painting.
The most delicate part of each painting is capturing the faces of each subject. These detailed features take time and skill to execute. For this reason, we need to know the number of subjects in the painting, so we can determine the complexity of the painting, and price it accordingly.
For more information about pricing, visit our price page .
Yes! You can use different payment methods for your 20% downpayment and your 80% final payment. However, please note that we can only accept a single payment method for your final payment (80% of the purchase cost).
Our graphic designers are fully equipped to make just about any digital enhancement to your photos that you’d like. We can enhance colors, merge several images into a single composition, cut out any unnecessary imagery in the background, and so much more! Just about any request is possible with our outstanding editing team.
*Please note that our artists will only begin working on your artwork AFTER you’ve approved the digital photo mockup. This process allows you to make sure that your vision is fully understood and implemented before moving forward to painting.
Yes, we can! You can upload (or email) several photographs and we can combine subjects from each photo into a single artwork. Simply give us detailed instructions when placing your order, by using the comment box.
If a photo requires restoration, we will do so automatically, before starting your order. If you would like to colorize a black & white photo, just mention it in the comment box during your order process.
*Please note: any details that you can share will help our editors to colorize your photo correctly (for example: “The hair should be blond and the eyes should be blue”). We will send you the colorized photo for approval before continuing. We provide this service at no extra cost to you.
During your order process, you will find a comment box, where you have the opportunity to make any and all requests for the digital enhancement of your photo. Our graphic designers can perform “magic” and make just about any photo-edit that you’d like. We can adjust colors, merge several images into a single composition, change the background, add or eliminate figures and objects, and much more! Just about any request is possible with our outstanding editing team. All, at no extra cost to you.
No worries, we’ve got you covered! If your photo is too “heavy” or is of a format that our website doesn’t accept, you can continue placing your order and send it as an attachment directly to [email protected] Our team will upload the photo to your order for you.
We want to ensure that you receive the highest-quality painting possible. In order to paint faces, our artists need at least 3×3 inches of canvas/paper to work with. Adding multiple subjects to smaller size canvases limits the room for the artist to clearly display facial details or background elements.
We want to ensure that you receive the highest-quality painting possible. For faces, our artists need at least 2×3 inches on the canvas/paper to achieve the best level of detail you’ll be happy with. An artwork with a canvas/paper smaller than 8×10 inches will give no room to our artists to display clear facial details or background elements.